{"id":1821,"date":"2025-01-03T09:27:22","date_gmt":"2025-01-03T14:27:22","guid":{"rendered":"https:\/\/www.convergedsystems.com\/blog\/?p=1821"},"modified":"2025-01-03T09:27:22","modified_gmt":"2025-01-03T14:27:22","slug":"virtual-event-recap-how-to-maximize-your-avaya-ip-office-roi","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/virtual-event-recap-how-to-maximize-your-avaya-ip-office-roi\/","title":{"rendered":"Virtual event recap: How to maximize your Avaya IP Office ROI"},"content":{"rendered":"<p><a href=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-1305\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png\" alt=\"Avaya logo.\" width=\"300\" height=\"123\" srcset=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png 300w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-768x316.png 768w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><br \/>\nAre you getting as much as possible out of your investment in <a href=\"https:\/\/www.convergedsystems.com\/avaya_ip_office.html\" target=\"_blank\" rel=\"noopener\">Avaya IP Office<\/a>? If your answer to that question is anything other than a confident \u201cyes,\u201d you could benefit from a training session led by the Avaya experts at Converged Communication Systems (CCS).<\/p>\n<p>The CCS team hosted one of these educational sessions on December 11 to empower attendees to maximize their Avaya IP Office return on investment (ROI). Here\u2019s a summary of what we covered during the event.<\/p>\n<h2>Who is CCS?<\/h2>\n<p>CCS Senior Vice President of Advisory Services <a href=\"https:\/\/www.convergedsystems.com\/meet-the-team\/joe-williams.html\" target=\"_blank\" rel=\"noopener\">Joe Williams<\/a> kicked the virtual event off by providing background on CCS, which President and CIO <a href=\"https:\/\/www.convergedsystems.com\/meet-the-team\/kevin-rubin.html\" target=\"_blank\" rel=\"noopener\">Kevin Rubin<\/a> and CEO <a href=\"https:\/\/www.convergedsystems.com\/meet-the-team\/steve-melchiorre.html\" target=\"_blank\" rel=\"noopener\">Steve Melchiorre<\/a> founded in 2003 on a foundation of white-glove customer service and support. For over 20 years, CCS has served as a trusted Avaya partner, providing the following services:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.convergedsystems.com\/avaya_system_installation.html\" target=\"_blank\" rel=\"noopener\">Implementation<\/a><\/li>\n<li><a href=\"https:\/\/www.convergedsystems.com\/avaya_support.html\" target=\"_blank\" rel=\"noopener\">Support<\/a><\/li>\n<li><a href=\"https:\/\/www.convergedsystems.com\/avaya_phone_system_maintenance.html\" target=\"_blank\" rel=\"noopener\">Maintenance<\/a><\/li>\n<\/ul>\n<p>The CCS team also offers trusted technology advisor services, ethically pitting multiple suppliers against each other and efficiently identifying the best options for your business.<\/p>\n<p>\u201cWe put time back on your calendar when it comes to moving to new solutions,\u201d Williams said.<\/p>\n<h2>Enhancing your Avaya IP Office ecosphere<\/h2>\n<p>Next, Rubin reviewed notable ways to enhance your Avaya IP Office ecosphere. Here are a few key methods CCS clients have leveraged to optimize communications:<\/p>\n<ul>\n<li>Converting to SIP to reduce traditional dial tone and analog usage and maintenance costs<\/li>\n<li>Installing outbound branded caller identification to increase answer and conversion rates<\/li>\n<li>Deploying Contact Center as a Service (CCaaS) and other inbound or outbound contact center solutions<\/li>\n<li>Implementing virtual agents, voice biometrics and AI-powered agent assistants to enhance self-service and improve agent experiences<\/li>\n<li>Rolling out 911 safety and security enhancements<\/li>\n<li>Integrating third-party applications, such as customer relationship management (CRM) solutions<\/li>\n<li>Upgrading IP Office to the most current release for reliability, security and increased uptime<\/li>\n<\/ul>\n<p>CCS Director of Field Services <a href=\"https:\/\/www.convergedsystems.com\/meet-the-team\/joe-richard.html\" target=\"_blank\" rel=\"noopener\">Joe Richard<\/a>, who is an Avaya Certified Support Specialist, conducted basic admin training during the event, covering topics such as mapping extensions to phones.<\/p>\n<p>If you want the full benefit of a comprehensive Avaya IP Office training session, please <a href=\"https:\/\/www.convergedsystems.com\/contact_us.html\" target=\"_blank\" rel=\"noopener\">contact the CCS team<\/a> by calling 877-598-3999 or emailing <a href=\"mailto:sales@covergedsystems.com\" target=\"_blank\" rel=\"noopener\">sales@covergedsystems.com<\/a> to schedule a session customized to meet your team\u2019s needs.<\/p>\n<p>Note: Stay tuned for a future virtual advanced Avaya training session focused on Web Manager and Voicemail Pro.<\/p>\n<a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-facebook nolightbox external\" data-provider=\"facebook\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Facebook\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1821&#038;t=Virtual%20event%20recap%3A%20How%20to%20maximize%20your%20Avaya%20IP%20Office%20ROI&#038;s=100&#038;p&#091;url&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1821&#038;p&#091;images&#093;&#091;0&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-content%2Fuploads%2F2016%2F12%2FAvaya-Logo-300x123.png&#038;p&#091;title&#093;=Virtual%20event%20recap%3A%20How%20to%20maximize%20your%20Avaya%20IP%20Office%20ROI\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"Facebook\" title=\"Share on Facebook\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/facebook.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-twitter nolightbox external\" data-provider=\"twitter\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1821&#038;text=Hey%20check%20this%20out\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"twitter\" title=\"Share on Twitter\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/twitter.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-linkedin nolightbox external\" data-provider=\"linkedin\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Linkedin\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1821&#038;title=Virtual%20event%20recap%3A%20How%20to%20maximize%20your%20Avaya%20IP%20Office%20ROI\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"linkedin\" title=\"Share on Linkedin\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/linkedin.png\" \/><\/a>","protected":false},"excerpt":{"rendered":"<p>Are you getting as much as possible out of your investment in Avaya IP Office? If your answer to that question is anything other than a confident \u201cyes,\u201d you could benefit from a training session led by the Avaya experts at Converged Communication Systems (CCS). The CCS team hosted one of these educational sessions on&#8230; <a class=\"moretag\" href=\"https:\/\/www.convergedsystems.com\/blog\/virtual-event-recap-how-to-maximize-your-avaya-ip-office-roi\/\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-1821","post","type-post","status-publish","format-standard","hentry","category-technology-news-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avaya IP Office training: Virtual event recap<\/title>\n<meta name=\"description\" content=\"During a virtual event, Converged Communication Systems conducted Avaya IP Office admin training and discussed how to optimize communications.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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