{"id":1769,"date":"2024-02-06T16:16:54","date_gmt":"2024-02-06T21:16:54","guid":{"rendered":"https:\/\/www.convergedsystems.com\/blog\/?p=1769"},"modified":"2024-02-06T16:16:54","modified_gmt":"2024-02-06T21:16:54","slug":"avaya-news-round-up-ccs-upgrades-avaya-ip-office-for-large-insurance-provider","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/avaya-news-round-up-ccs-upgrades-avaya-ip-office-for-large-insurance-provider\/","title":{"rendered":"Avaya news round-up: CCS upgrades Avaya IP Office for large insurance provider"},"content":{"rendered":"<p><a href=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-1305\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png\" alt=\"Avaya logo.\" width=\"300\" height=\"123\" srcset=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png 300w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-768x316.png 768w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><br \/>\nIn <a href=\"https:\/\/www.convergedsystems.com\/avaya.html\" target=\"_blank\" rel=\"noopener\">Avaya<\/a> news, Converged Communication Systems (CCS) assisted a client with Avaya system updates. Additionally, Aragon Research recognized Avaya as one of the top intelligent contact center solution suppliers for the 5<sup>th<\/sup> year in a row. Keep reading for details.<\/p>\n<h2>CCS and Avaya monthly wins<\/h2>\n<p>The team at CCS helped a large insurance provider with 17 sites successfully update their <a href=\"https:\/\/www.convergedsystems.com\/avaya-ip-office-server-edition-and-ip-office-select.html\" target=\"_blank\" rel=\"noopener\">Avaya IP Office Server Edition<\/a>, SBC and Call Center. The insurance company is an established CCS client and relies on our team for all maintenance and support for their Avaya network.<\/p>\n<h2>Avaya News<\/h2>\n<p>The Aragon Research Globe\u2122 for Intelligent Contact Centers (ICC) 2024 report recognizes the Avaya Experience Platform as a top intelligent contact center solution due to its utilization of artificial intelligence to enhance customer experiences with features such as virtual agents.<\/p>\n<p>The supplier announced the award in a January 16 press release titled, \u201c<a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-240116\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Center Solutions, Transforming the Contact Center with AI while Enhancing the Customer Experience<\/a>.\u201d<\/p>\n<p>With the Avaya Experience Platform, businesses can achieve the following:<\/p>\n<ul>\n<li>Connect with customers via their preferred channels (chat, email, social, messaging, etc.).<\/li>\n<li>Enhance and personalize customer and employee experiences.<\/li>\n<li>Improve connectivity with third-party apps (e.g., solutions utilized to construct virtual agents) with an API-first strategy.<\/li>\n<li>Achieve innovation without disruption via hybrid cloud deployments that allow businesses to still use on-premises communications and contact center solutions.<\/li>\n<li>And more<\/li>\n<\/ul>\n<p>\u201cAvaya\u2019s multi-cloud approach, reinvigorated leadership team, and refreshed products make the company one to watch,&#8221; Aragon Research CEO and Founder Jim Lundy said, according to Avaya\u2019s press release.<\/p>\n<p>The CCS team is available to assist you in exploring your Avaya solution options. As a longtime Avaya business partner, we provide best-in-class <a href=\"https:\/\/www.convergedsystems.com\/avaya_system_installation.html\" target=\"_blank\" rel=\"noopener\">installation<\/a>, <a href=\"https:\/\/www.convergedsystems.com\/phone_system_maintenance.html\" target=\"_blank\" rel=\"noopener\">maintenance<\/a> and <a href=\"https:\/\/www.convergedsystems.com\/customer_support.html\" target=\"_blank\" rel=\"noopener\">support services<\/a>. On top of that, we can extend the latest deals and promotions to Avaya clients. Take the first step toward better communications and enhanced customer experiences today by calling 877-598-3999 or emailing <a href=\"mailto:sales@convergedsystems.com\" target=\"_blank\" rel=\"noopener\">sales@convergedsystems.com<\/a>.<\/p>\n<a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-facebook nolightbox external\" data-provider=\"facebook\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Facebook\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1769&#038;t=Avaya%20news%20round-up%3A%20CCS%20upgrades%20Avaya%20IP%20Office%20for%20large%20insurance%20provider&#038;s=100&#038;p&#091;url&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1769&#038;p&#091;images&#093;&#091;0&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-content%2Fuploads%2F2016%2F12%2FAvaya-Logo-300x123.png&#038;p&#091;title&#093;=Avaya%20news%20round-up%3A%20CCS%20upgrades%20Avaya%20IP%20Office%20for%20large%20insurance%20provider\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"Facebook\" title=\"Share on Facebook\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/facebook.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-twitter nolightbox external\" data-provider=\"twitter\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1769&#038;text=Hey%20check%20this%20out\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"twitter\" title=\"Share on Twitter\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/twitter.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-linkedin nolightbox external\" data-provider=\"linkedin\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Linkedin\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1769&#038;title=Avaya%20news%20round-up%3A%20CCS%20upgrades%20Avaya%20IP%20Office%20for%20large%20insurance%20provider\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"linkedin\" title=\"Share on Linkedin\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/linkedin.png\" \/><\/a>","protected":false},"excerpt":{"rendered":"<p>In Avaya news, Converged Communication Systems (CCS) assisted a client with Avaya system updates. Additionally, Aragon Research recognized Avaya as one of the top intelligent contact center solution suppliers for the 5th year in a row. Keep reading for details. CCS and Avaya monthly wins The team at CCS helped a large insurance provider with&#8230; <a class=\"moretag\" href=\"https:\/\/www.convergedsystems.com\/blog\/avaya-news-round-up-ccs-upgrades-avaya-ip-office-for-large-insurance-provider\/\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-1769","post","type-post","status-publish","format-standard","hentry","category-technology-news-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CCS team updates Avaya systems for insurance provider<\/title>\n<meta name=\"description\" content=\"In this month\u2019s Avaya news, the Converged Communication Systems team updated a large insurance provider\u2019s Avaya IP Office Server Edition.\" \/>\n<meta name=\"robots\" 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