{"id":1765,"date":"2023-12-21T16:31:02","date_gmt":"2023-12-21T21:31:02","guid":{"rendered":"https:\/\/www.convergedsystems.com\/blog\/?p=1765"},"modified":"2023-12-21T16:31:03","modified_gmt":"2023-12-21T21:31:03","slug":"avaya-news-december-2023-supplier-helps-businesses-enhance-cx-with-ai","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/avaya-news-december-2023-supplier-helps-businesses-enhance-cx-with-ai\/","title":{"rendered":"Avaya news December 2023: Supplier helps businesses enhance CX with AI"},"content":{"rendered":"<p><a href=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-1305\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png\" alt=\"Avaya logo.\" width=\"300\" height=\"123\" srcset=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png 300w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-768x316.png 768w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><br \/>\nIn <a href=\"https:\/\/www.convergedsystems.com\/avaya.html\" target=\"_blank\" rel=\"noopener\">Avaya<\/a> news for December 2023, the global communications solution supplier detailed how Avaya solutions help enterprises deliver better customer experiences with the power of artificial intelligence. Keep reading for additional announcements and news from Avaya.<\/p>\n<p>The supplier has issued the following press releases since we posted our last Avaya news blog.<\/p>\n<p><strong>1. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-uk-231207\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Helps UK and Ireland Enterprises Deliver AI-Powered Innovation Without Disruption<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>At an event in London, Avaya CEO Alan Masarek noted that a growing number of businesses in the UK and Ireland rely on Avaya solutions to enhance customer experiences with AI. Notable clients in the region include leading telecom service providers, the National Health Service (NHS), and top high street banks.<\/p>\n<p><strong>2. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-uk-231130\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>South Central Ambulance Service Handles Millions of Urgent Calls with Bespoke Platform Developed Through Avaya Ecosystem<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>Avaya partner FourNet helped South Central Ambulance Service (SCAS) NHS Foundation Trust, which provides emergency ambulance services for over 7 million people across various English counties, by replacing the organization\u2019s contact center solution and developing and deploying a customized specialist agent desktop application.<\/p>\n<p><strong>3. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/2023\/pr-uae-231123\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>KASCO Group Connects Global Footprint With Avaya Technology<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>A conglomerate focused on oil and gas trading, shipping, and marine services has leveraged Avaya\u2019s unified communications technology to reduce shipping and logistics delays and enhance communications for the organization\u2019s headquarters in Dubai and fleet of 16 vessels.<\/p>\n<p>The Converged Communication Systems (CCS) team can help you explore Avaya solution options. As a longtime Avaya business partner, we provide best-in-class <a href=\"https:\/\/www.convergedsystems.com\/avaya_system_installation.html\" target=\"_blank\" rel=\"noopener\">installation<\/a>, <a href=\"https:\/\/www.convergedsystems.com\/phone_system_maintenance.html\" target=\"_blank\" rel=\"noopener\">maintenance<\/a> and <a href=\"https:\/\/www.convergedsystems.com\/customer_support.html\" target=\"_blank\" rel=\"noopener\">support services<\/a>. Additionally, we can extend the latest deals and promotions to current Avaya clients. Start now by calling 877-598-3999 or emailing <a href=\"mailto:sales@convergedsystems.com\" target=\"_blank\" rel=\"noopener\">sales@convergedsystems.com<\/a>.<\/p>\n<a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-facebook nolightbox external\" data-provider=\"facebook\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Facebook\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1765&#038;t=Avaya%20news%20December%202023%3A%20Supplier%20helps%20businesses%20enhance%20CX%20with%20AI&#038;s=100&#038;p&#091;url&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1765&#038;p&#091;images&#093;&#091;0&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-content%2Fuploads%2F2016%2F12%2FAvaya-Logo-300x123.png&#038;p&#091;title&#093;=Avaya%20news%20December%202023%3A%20Supplier%20helps%20businesses%20enhance%20CX%20with%20AI\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"Facebook\" title=\"Share on Facebook\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/facebook.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-twitter nolightbox external\" data-provider=\"twitter\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1765&#038;text=Hey%20check%20this%20out\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"twitter\" title=\"Share on Twitter\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/twitter.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-linkedin nolightbox external\" data-provider=\"linkedin\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Linkedin\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1765&#038;title=Avaya%20news%20December%202023%3A%20Supplier%20helps%20businesses%20enhance%20CX%20with%20AI\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"linkedin\" title=\"Share on Linkedin\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/linkedin.png\" \/><\/a>","protected":false},"excerpt":{"rendered":"<p>In Avaya news for December 2023, the global communications solution supplier detailed how Avaya solutions help enterprises deliver better customer experiences with the power of artificial intelligence. Keep reading for additional announcements and news from Avaya. The supplier has issued the following press releases since we posted our last Avaya news blog. 1. \u201cAvaya Helps&#8230; <a class=\"moretag\" href=\"https:\/\/www.convergedsystems.com\/blog\/avaya-news-december-2023-supplier-helps-businesses-enhance-cx-with-ai\/\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-1765","post","type-post","status-publish","format-standard","hentry","category-technology-news-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avaya helps businesses around the world enhance CX<\/title>\n<meta name=\"description\" content=\"In this month\u2019s Avaya news, the communications solution supplier drives innovation and improves communication for businesses worldwide.\" \/>\n<meta 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