{"id":1701,"date":"2023-01-31T12:49:03","date_gmt":"2023-01-31T17:49:03","guid":{"rendered":"https:\/\/www.convergedsystems.com\/blog\/?p=1701"},"modified":"2023-11-27T09:45:51","modified_gmt":"2023-11-27T14:45:51","slug":"avaya-news-january-2023-supplier-recognized-as-leader-in-conversational-ai-for-contact-centers","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/avaya-news-january-2023-supplier-recognized-as-leader-in-conversational-ai-for-contact-centers\/","title":{"rendered":"Avaya news January 2023: Supplier recognized as leader in conversational AI for contact centers"},"content":{"rendered":"<p><a href=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-1305\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png\" alt=\"Avaya logo.\" width=\"300\" height=\"123\" srcset=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png 300w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-768x316.png 768w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><br \/>\nIn <a href=\"https:\/\/www.convergedsystems.com\/avaya.html\" target=\"_blank\" rel=\"noopener\">Avaya<\/a> news for January 2023, the supplier was named a leader in conversational artificial intelligence (AI) for contact centers. Keep reading for details about the accolade.<\/p>\n<p><strong>\u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-230123\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Named Leader Position in Inaugural Report from Aragon Research for Conversational AI (CAI) in the Intelligent Contact Center (ICC)<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>Conversational artificial intelligence solutions such as chatbots and smart interactive voice response systems mimic interactions with actual human contact center agents. They can tackle basic tasks like answering commonly asked questions and setting appointments. As a result, this technology is becoming increasingly popular with companies seeking to deliver excellent customer experiences while containing costs and dealing with staffing shortages. An inaugural report on conversational AI in the intelligent contact center has named Avaya a marketplace leader.<\/p>\n<p>The Avaya Experience Platform makes the supplier stand out in the conversational AI space with the following features, according to the press release:<\/p>\n<ul>\n<li>Agent assist<\/li>\n<li>Software consumption spanning private, public and hybrid clouds<\/li>\n<li>No APIs required due to its status as an end-to-end offering<\/li>\n<li>Vast partner network and ecosystem<\/li>\n<li>Low-latency live transcription<\/li>\n<li>Real-time analytics, biometrics, voice-to-text transcription, sentiment analysis, and agent guidance<\/li>\n<\/ul>\n<p>The Converged Communication Systems (CCS) team can help if you want to learn more about Avaya solutions. As a leading Chicago Avaya business partner, we offer <a href=\"https:\/\/www.convergedsystems.com\/avaya_system_installation.html\" target=\"_blank\" rel=\"noopener\">installation<\/a>, <a href=\"https:\/\/www.convergedsystems.com\/phone_system_maintenance.html\" target=\"_blank\" rel=\"noopener\">maintenance<\/a> and <a href=\"https:\/\/www.convergedsystems.com\/customer_support.html\" target=\"_blank\" rel=\"noopener\">support services<\/a>. We can also extend the latest deals and promotions to current Avaya clients. Explore your Avaya options today by calling 877-598-3999 or emailing <a href=\"mailto:sales@convergedsystems.com\" target=\"_blank\" rel=\"noopener\">sales@convergedsystems.com<\/a>.<\/p>\n<a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-facebook nolightbox external\" data-provider=\"facebook\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Facebook\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1701&#038;t=Avaya%20news%20January%202023%3A%20Supplier%20recognized%20as%20leader%20in%20conversational%20AI%20for%20contact%20centers&#038;s=100&#038;p&#091;url&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1701&#038;p&#091;images&#093;&#091;0&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-content%2Fuploads%2F2016%2F12%2FAvaya-Logo-300x123.png&#038;p&#091;title&#093;=Avaya%20news%20January%202023%3A%20Supplier%20recognized%20as%20leader%20in%20conversational%20AI%20for%20contact%20centers\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"Facebook\" title=\"Share on Facebook\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/facebook.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-twitter nolightbox external\" data-provider=\"twitter\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1701&#038;text=Hey%20check%20this%20out\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"twitter\" title=\"Share on Twitter\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/twitter.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-linkedin nolightbox external\" data-provider=\"linkedin\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Linkedin\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1701&#038;title=Avaya%20news%20January%202023%3A%20Supplier%20recognized%20as%20leader%20in%20conversational%20AI%20for%20contact%20centers\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"linkedin\" title=\"Share on Linkedin\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/linkedin.png\" \/><\/a>","protected":false},"excerpt":{"rendered":"<p>In Avaya news for January 2023, the supplier was named a leader in conversational artificial intelligence (AI) for contact centers. Keep reading for details about the accolade. \u201cAvaya Named Leader Position in Inaugural Report from Aragon Research for Conversational AI (CAI) in the Intelligent Contact Center (ICC)\u201d Conversational artificial intelligence solutions such as chatbots and&#8230; <a class=\"moretag\" href=\"https:\/\/www.convergedsystems.com\/blog\/avaya-news-january-2023-supplier-recognized-as-leader-in-conversational-ai-for-contact-centers\/\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-1701","post","type-post","status-publish","format-standard","hentry","category-technology-news-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avaya news: Supplier recognized as conversational AI leader<\/title>\n<meta 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