{"id":1692,"date":"2022-12-19T15:54:12","date_gmt":"2022-12-19T20:54:12","guid":{"rendered":"https:\/\/www.convergedsystems.com\/blog\/?p=1692"},"modified":"2023-11-27T09:46:10","modified_gmt":"2023-11-27T14:46:10","slug":"avaya-news-december-2022-ccs-team-upgrades-avaya-aura-for-large-retail-client","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/avaya-news-december-2022-ccs-team-upgrades-avaya-aura-for-large-retail-client\/","title":{"rendered":"Avaya news December 2022: CCS team upgrades Avaya Aura for large retail client"},"content":{"rendered":"<p><a href=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-1305\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png\" alt=\"Avaya logo.\" width=\"300\" height=\"123\" srcset=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png 300w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-768x316.png 768w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>In <a href=\"https:\/\/www.convergedsystems.com\/avaya.html\" target=\"_blank\" rel=\"noopener\">Avaya<\/a> news for December 2022, Converged Communication Systems (CCS) is helping a client upgrade their <a href=\"https:\/\/www.convergedsystems.com\/avaya\/avaya-aura-platform.html\" target=\"_blank\" rel=\"noopener\">Avaya Aura<\/a> solution. Additionally, the Avaya Experience Platform earned the communications solution provider recognition from Aragon Research as a leader in the intelligent contact center marketplace. Keep reading for more Avaya news and updates.<\/p>\n<h2>CCS and Avaya monthly wins: Avaya Aura upgrade for reliability, remote work functionality<\/h2>\n<p>A large retailer and long-time Avaya client worked with the CCS team to explore different paths. After our team conducted a cost evaluation, the client decided to stick with their Avaya Aura platform. CCS is working on upgrading them to the latest release for increased reliability and remote work features such as softphones. We\u2019re also virtualizing their environment and integrating their Xima and Fonolo solutions (for enhanced reporting and dashboarding and queued call-back respectively) into the Aura platform.<\/p>\n<h2>Avaya News<\/h2>\n<p>Since we published last month\u2019s Avaya news blog, the supplier has issued the following press releases.<\/p>\n<p><strong>1. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-221213\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Discloses Certain Information Related to Ongoing Constructive Discussions with Financial Stakeholders<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>Avaya publicly disclosed specific business information confidentially shared with certain stakeholders. The information relates to ongoing discussions concerning the enterprise communication solution supplier\u2019s balance sheet and long-term success. Jilly Frizzley, a corporate governance expert, has been appointed to the Avaya Board of Directors following her nomination by <a href=\"https:\/\/www.convergedsystems.com\/avaya-cloud-office.html\" target=\"_blank\" rel=\"noopener\">RingCentral<\/a>.<\/p>\n<p><strong>2. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-221206\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Center Solutions, Enabling Enhanced Customer and Employee Experiences Driven by AI<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>The Avaya Experience Platform has earned the supplier status as a Leader in The Aragon Research Globe\u2122 for Intelligent Contact Centers (ICC) 2022. The Experience Platform utilizes AI and a multi-cloud strategy to help clients create holistic and personalized customer and employee experiences. Other key features include self-service tools, workforce engagement capabilities, and real-time reporting.<\/p>\n<p>The Converged Communication Systems (CCS) team is available to assist you if you want to learn more about Avaya services and solutions. As a leading Chicago Avaya business partner, we offer <a href=\"https:\/\/www.convergedsystems.com\/avaya_system_installation.html\" target=\"_blank\" rel=\"noopener\">installation<\/a>, <a href=\"https:\/\/www.convergedsystems.com\/phone_system_maintenance.html\" target=\"_blank\" rel=\"noopener\">maintenance<\/a> and <a href=\"https:\/\/www.convergedsystems.com\/customer_support.html\" target=\"_blank\" rel=\"noopener\">support services<\/a>. Additionally, we can extend the latest deals and promotions to current Avaya clients. Get started by calling 877-598-3999 or emailing <a href=\"mailto:sales@convergedsystems.com\" target=\"_blank\" rel=\"noopener\">sales@convergedsystems.com<\/a>.<\/p>\n<a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-facebook nolightbox external\" data-provider=\"facebook\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Facebook\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1692&#038;t=Avaya%20news%20December%202022%3A%20CCS%20team%20upgrades%20Avaya%20Aura%20for%20large%20retail%20client&#038;s=100&#038;p&#091;url&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1692&#038;p&#091;images&#093;&#091;0&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-content%2Fuploads%2F2016%2F12%2FAvaya-Logo-300x123.png&#038;p&#091;title&#093;=Avaya%20news%20December%202022%3A%20CCS%20team%20upgrades%20Avaya%20Aura%20for%20large%20retail%20client\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"Facebook\" title=\"Share on Facebook\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/facebook.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-twitter nolightbox external\" data-provider=\"twitter\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1692&#038;text=Hey%20check%20this%20out\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"twitter\" title=\"Share on Twitter\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/twitter.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-linkedin nolightbox external\" data-provider=\"linkedin\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Linkedin\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1692&#038;title=Avaya%20news%20December%202022%3A%20CCS%20team%20upgrades%20Avaya%20Aura%20for%20large%20retail%20client\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"linkedin\" title=\"Share on Linkedin\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/linkedin.png\" \/><\/a>","protected":false},"excerpt":{"rendered":"<p>In Avaya news for December 2022, Converged Communication Systems (CCS) is helping a client upgrade their Avaya Aura solution. Additionally, the Avaya Experience Platform earned the communications solution provider recognition from Aragon Research as a leader in the intelligent contact center marketplace. Keep reading for more Avaya news and updates. CCS and Avaya monthly wins:&#8230; <a class=\"moretag\" href=\"https:\/\/www.convergedsystems.com\/blog\/avaya-news-december-2022-ccs-team-upgrades-avaya-aura-for-large-retail-client\/\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-1692","post","type-post","status-publish","format-standard","hentry","category-technology-news-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avaya news: CCS team upgrades Avaya Aura for retail client<\/title>\n<meta name=\"description\" content=\"In Avaya news for December 2022, the CCS team is helping a client upgrade Avaya Aura to the latest release for greater reliability.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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