{"id":1617,"date":"2021-09-17T14:00:01","date_gmt":"2021-09-17T19:00:01","guid":{"rendered":"https:\/\/www.convergedsystems.com\/blog\/?p=1617"},"modified":"2021-12-14T15:51:43","modified_gmt":"2021-12-14T20:51:43","slug":"avaya-news-september-2021-ccs-team-helps-risk-services-firm-accommodate-calls-from-louisiana-with-ip-office-additions","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/avaya-news-september-2021-ccs-team-helps-risk-services-firm-accommodate-calls-from-louisiana-with-ip-office-additions\/","title":{"rendered":"Avaya News September 2021: CCS Team Helps Risk Services Firm Accommodate Calls From Louisiana With IP Office Additions"},"content":{"rendered":"<p><a href=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-1305\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png\" alt=\"Avaya logo.\" width=\"300\" height=\"123\" srcset=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png 300w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-768x316.png 768w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>In <a href=\"https:\/\/www.convergedsystems.com\/avaya.html\" target=\"_blank\" rel=\"noopener\">Avaya<\/a> news for September 2021, the Converged Communication Systems (CCS) team assisted a risk services firm faced with an influx of calls related to claims in Louisiana following Hurricane Ida. Additionally, <a href=\"https:\/\/www.convergedsystems.com\/blog\/what-you-should-know-about-the-cloud-communications-partnership-between-microsoft-and-avaya\/\" target=\"_blank\" rel=\"noopener\">Avaya and Microsoft<\/a> announced a strategic partnership focused on cloud communication solutions. Keep reading for more Avaya news and updates.<\/p>\n<h2>CCS and Avaya Monthly Win: Helping an Insurance Company With Post-Hurricane Call Volume<\/h2>\n<p>An established client \u2013 a global risk services firm and insurance solutions provider \u2013 needed assistance handling calls coming in from claims in Louisiana following Hurricane Ida. Our team made additions to their <a href=\"https:\/\/www.convergedsystems.com\/avaya_ip_office.html\" target=\"_blank\" rel=\"noopener\">Avaya IP Office<\/a> solution allowing them to accommodate the calls.<\/p>\n<h2>Avaya News<\/h2>\n<p>Since we published last month\u2019s Avaya news blog, the supplier has issued the following press releases.<br \/>\n<strong><br \/>\n1. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210817\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya and Microsoft Announce Integration of Microsoft Azure Communication Services with Avaya OneCloud\u2122 CPaaS<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>Avaya and Microsoft announced a strategic partnership focused on cloud communication solutions. So far, the two suppliers have integrated <a href=\"https:\/\/www.convergedsystems.com\/avaya-onecloud-communications-platform-as-a-service.html\" target=\"_blank\" rel=\"noopener\">Avaya OneCloud Communications Platform as a Service (CPaaS)<\/a> and Azure, in addition to improving the integration <a href=\"https:\/\/www.convergedsystems.com\/avaya-onecloud-contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\">of Avaya OneCloud Contact Center as a Service (CCaaS)<\/a> and Azure.<\/p>\n<p><strong>2. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210810\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Named Finalist in 2021 SuperNova Awards by Constellation Research \u2013 For Enabling Superior Customer Experiences<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>Avaya and one of its education industry clients, St. John\u2019s Lutheran School in the Chicago suburbs, have earned recognition as a team in the Next-Generation Customer Experience category.<\/p>\n<p><strong>3. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-accra-210824\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Raycom Technologies Launches \u2018Everything as a Service\u2019 in Ghana, Powered By Avaya OneCloud\u2122 Experience Platform<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>The Raycom offering provides Unified Communications as a Service (UCaaS) capabilities powered by Avaya to businesses in Ghana.<\/p>\n<p><strong>4. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210831\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Invests in Journey, a Leading Zero Knowledge and Digital Identity Platform Provider<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>Journey\u2019s digital product leverages biometric tech to rapidly confirm customers\u2019 identities.<\/p>\n<p><strong>5. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210902\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Releases Annual Corporate Responsibility Report<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>The annual report covers the company\u2019s progress made during the year as well as governance, social and environmental projects.<\/p>\n<p><strong>6. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-due-210913\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Enabling The Future High Flyers of the Technology Industry in the Middle East As Part of GITEX 2021 Talent Program<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>The region\u2019s most promising students have the chance to apply for 100 internships at leading companies such as Avaya. The winners will be announced in October at AI Everything x GITEX at Dubai World Trade Centre. <strong><br \/>\n<\/strong><br \/>\nIf you\u2019re interested in learning more about Avaya\u2019s communication solutions, our team is available to assist you. As an established Avaya partner, we can provide <a href=\"https:\/\/www.convergedsystems.com\/avaya_system_installation.html\" target=\"_blank\" rel=\"noopener\">installation<\/a>, <a href=\"https:\/\/www.convergedsystems.com\/phone_system_maintenance.html\" target=\"_blank\" rel=\"noopener\">maintenance<\/a> and <a href=\"https:\/\/www.convergedsystems.com\/customer_support.html\" target=\"_blank\" rel=\"noopener\">support services<\/a> that meet your organization\u2019s needs. Additionally, we can extend the latest deals and promotions to current Avaya clients. For more information, just give us a call at 877-598-3999 or email <a href=\"mailto:sales@convergedsystems.com\" target=\"_blank\" rel=\"noopener\">sales@convergedsystems.com<\/a>.<\/p>\n<a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-facebook nolightbox external\" data-provider=\"facebook\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Facebook\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1617&#038;t=Avaya%20News%20September%202021%3A%20CCS%20Team%20Helps%20Risk%20Services%20Firm%20Accommodate%20Calls%20From%20Louisiana%20With%20IP%20Office%20Additions&#038;s=100&#038;p&#091;url&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1617&#038;p&#091;images&#093;&#091;0&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-content%2Fuploads%2F2016%2F12%2FAvaya-Logo-300x123.png&#038;p&#091;title&#093;=Avaya%20News%20September%202021%3A%20CCS%20Team%20Helps%20Risk%20Services%20Firm%20Accommodate%20Calls%20From%20Louisiana%20With%20IP%20Office%20Additions\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"Facebook\" title=\"Share on Facebook\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/facebook.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-twitter nolightbox external\" data-provider=\"twitter\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1617&#038;text=Hey%20check%20this%20out\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"twitter\" title=\"Share on Twitter\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/twitter.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-linkedin nolightbox external\" data-provider=\"linkedin\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Linkedin\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1617&#038;title=Avaya%20News%20September%202021%3A%20CCS%20Team%20Helps%20Risk%20Services%20Firm%20Accommodate%20Calls%20From%20Louisiana%20With%20IP%20Office%20Additions\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"linkedin\" title=\"Share on Linkedin\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/linkedin.png\" \/><\/a>","protected":false},"excerpt":{"rendered":"<p>In Avaya news for September 2021, the Converged Communication Systems (CCS) team assisted a risk services firm faced with an influx of calls related to claims in Louisiana following Hurricane Ida. Additionally, Avaya and Microsoft announced a strategic partnership focused on cloud communication solutions. Keep reading for more Avaya news and updates. CCS and Avaya&#8230; <a class=\"moretag\" href=\"https:\/\/www.convergedsystems.com\/blog\/avaya-news-september-2021-ccs-team-helps-risk-services-firm-accommodate-calls-from-louisiana-with-ip-office-additions\/\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-1617","post","type-post","status-publish","format-standard","hentry","category-technology-news-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CCS Helps Risk Services Firm Respond to Louisiana Claims<\/title>\n<meta name=\"description\" content=\"In Avaya news, the CCS team made additions to Avaya IP Office to help a risk services firm accommodate calls from Louisiana.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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