{"id":1613,"date":"2021-09-13T10:32:16","date_gmt":"2021-09-13T15:32:16","guid":{"rendered":"https:\/\/www.convergedsystems.com\/blog\/?p=1613"},"modified":"2021-09-13T10:32:16","modified_gmt":"2021-09-13T15:32:16","slug":"what-you-should-know-about-the-cloud-communications-partnership-between-microsoft-and-avaya","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/what-you-should-know-about-the-cloud-communications-partnership-between-microsoft-and-avaya\/","title":{"rendered":"What You Should Know About the Cloud Communications Partnership Between Microsoft and Avaya"},"content":{"rendered":"<p><a href=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2017\/04\/cloud.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-1354\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2017\/04\/cloud-300x200.jpg\" alt=\"Cloud\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2017\/04\/cloud-300x200.jpg 300w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2017\/04\/cloud-768x512.jpg 768w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2017\/04\/cloud-1024x682.jpg 1024w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2017\/04\/cloud.jpg 1698w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Last month, <a href=\"https:\/\/www.stratospherenetworks.com\/microsoft-365-productivity-suite-for-businesses.html\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Microsoft<\/a> and <a href=\"https:\/\/www.convergedsystems.com\/avaya.html\" target=\"_blank\" rel=\"noopener\">Avaya<\/a> <a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210817\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">announced<\/a> that they have formed a strategic partnership with the goal of creating cloud communication solutions that enhance both customer and employee experiences. If you already utilize Microsoft and\/or Avaya solutions or are considering doing so, here\u2019s what you should know about this development.<\/p>\n<h2>1. What does the partnership between Microsoft and Avaya involve so far?<\/h2>\n<p><a href=\"https:\/\/www.convergedsystems.com\/avaya-onecloud-communications-platform-as-a-service.html\" target=\"_blank\" rel=\"noopener\">Avaya OneCloud Communications Platform as a Service (CPaaS)<\/a> now integrates with Microsoft Azure Communication Services (including video, voice, chat and SMS features), according to a <a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210817\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">press release from Avaya<\/a>.<\/p>\n<p>Additionally, the two providers have enhanced the integration between Azure and <a href=\"https:\/\/www.convergedsystems.com\/avaya-onecloud-contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\">Avaya OneCloud Contact Center as a Service (CCaaS)<\/a> in the following ways:<\/p>\n<ul>\n<li>Integration between Microsoft Dynamics and OneCloud CCaaS<\/li>\n<li>Global expansion of the availability of Azure-hosted OneCloud CCaaS<\/li>\n<li>Certification of Avaya SBCs for Microsoft Teams Direct Routing and Media Bypass<\/li>\n<li>OneCloud CCaaS native integration with <a href=\"https:\/\/www.stratospherenetworks.com\/microsoft-teams-collaboration-app.html\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Microsoft Teams<\/a><\/li>\n<\/ul>\n<h2>2. Why have Microsoft and Avaya joined forces to develop cloud communication solutions?<\/h2>\n<p>In the release, Anthony Bartolo \u2013 executive vice president and chief product officer for Avaya \u2013 stated that the suppliers have formed this cloud communications partnership because clients running Avaya OneCloud Contact Center in Microsoft 365 and Azure have requested a more unified experience.<\/p>\n<p>\u201cTogether we are providing true integration, spanning not just the contact center application itself but also the underlying communication platforms,\u201d Bartolo said in the release. \u201cAdditionally we will be implementing Microsoft\u2019s powerful AI capabilities via Azure Cognitive Services. Avaya\u2019s market-leading solutions in Cloud Contact Center combined with Microsoft\u2019s presence in cloud collaboration is compelling for existing and new customers alike.\u201d<\/p>\n<h2>3. What are their plans for the future?<\/h2>\n<p>Avaya and Microsoft have crafted and intend to carry out a unified global go-to-market and co-selling plan, according to the release from Avaya.<\/p>\n<p>Paul Lang, the head of contact center solution marketing for Avaya, has indicated that there are more integrations to come, according to the Channel Futures article \u201c<a href=\"https:\/\/www.channelfutures.com\/new-products-services\/avaya-microsoft-enter-strategic-relationship-for-cloud-communications-integration\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Avaya, Microsoft Enter Strategic Relationship for Cloud Communications Integration<\/a>.\u201d<\/p>\n<p>If you have any other questions, our team is available to assist you. As both an Avaya partner and Microsoft Cloud Solution Provider, we can offer guidance on solutions from both suppliers and help you determine which products are the best fit for your business.<\/p>\n<p>For details, give us a call at 877-598-3999 or email <a href=\"mailto:sales@convergedsystems.com\" target=\"_blank\" rel=\"noopener\">sales@convergedsystems.com<\/a>.<\/p>\n<a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-facebook nolightbox external\" data-provider=\"facebook\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Facebook\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1613&#038;t=What%20You%20Should%20Know%20About%20the%20Cloud%20Communications%20Partnership%20Between%20Microsoft%20and%20Avaya&#038;s=100&#038;p&#091;url&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1613&#038;p&#091;images&#093;&#091;0&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-content%2Fuploads%2F2017%2F04%2Fcloud-300x200.jpg&#038;p&#091;title&#093;=What%20You%20Should%20Know%20About%20the%20Cloud%20Communications%20Partnership%20Between%20Microsoft%20and%20Avaya\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"Facebook\" title=\"Share on Facebook\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/facebook.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-twitter nolightbox external\" data-provider=\"twitter\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1613&#038;text=Hey%20check%20this%20out\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"twitter\" title=\"Share on Twitter\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/twitter.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-linkedin nolightbox external\" data-provider=\"linkedin\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Linkedin\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1613&#038;title=What%20You%20Should%20Know%20About%20the%20Cloud%20Communications%20Partnership%20Between%20Microsoft%20and%20Avaya\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"linkedin\" title=\"Share on Linkedin\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/linkedin.png\" \/><\/a>","protected":false},"excerpt":{"rendered":"<p>Last month, Microsoft and Avaya announced that they have formed a strategic partnership with the goal of creating cloud communication solutions that enhance both customer and employee experiences. If you already utilize Microsoft and\/or Avaya solutions or are considering doing so, here\u2019s what you should know about this development. 1. What does the partnership between&#8230; <a class=\"moretag\" href=\"https:\/\/www.convergedsystems.com\/blog\/what-you-should-know-about-the-cloud-communications-partnership-between-microsoft-and-avaya\/\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-1613","post","type-post","status-publish","format-standard","hentry","category-technology-news-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft, Avaya Join Forces to Create Cloud Communication Solutions<\/title>\n<meta name=\"description\" content=\"Microsoft and Avaya have announced a strategic partnership to create cloud communication solutions. Here\u2019s what you should know about it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.convergedsystems.com\/blog\/what-you-should-know-about-the-cloud-communications-partnership-between-microsoft-and-avaya\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft, Avaya Join Forces to Create Cloud Communication Solutions\" \/>\n<meta property=\"og:description\" content=\"Microsoft and Avaya have announced a strategic partnership to create cloud communication solutions. 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