{"id":1610,"date":"2021-08-17T11:38:26","date_gmt":"2021-08-17T16:38:26","guid":{"rendered":"https:\/\/www.convergedsystems.com\/blog\/?p=1610"},"modified":"2021-12-14T15:52:34","modified_gmt":"2021-12-14T20:52:34","slug":"avaya-news-august-2021-ccs-team-upgrades-ip-office-for-a-chicago-real-estate-firm","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/avaya-news-august-2021-ccs-team-upgrades-ip-office-for-a-chicago-real-estate-firm\/","title":{"rendered":"Avaya News August 2021: CCS Team Upgrades IP Office for a Chicago Real Estate Firm"},"content":{"rendered":"<p><a href=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-1305\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png\" alt=\"Avaya logo.\" width=\"300\" height=\"123\" srcset=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png 300w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-768x316.png 768w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><br \/>\nIn <a href=\"https:\/\/www.convergedsystems.com\/avaya.html\" target=\"_blank\" rel=\"noopener\">Avaya<\/a> news for August 2021, the Converged Communication Systems (CCS) team assisted a Chicago real estate brokerage firm with an out-of-date IP Office system. Additionally, Avaya released financial results for the third quarter of the 2021 fiscal year. Keep reading for other Avaya-related stories and updates.<\/p>\n<h2>CCS and Avaya Monthly Win: Upgrading IP Office for a Real Estate Firm<\/h2>\n<p>A real estate brokerage firm in the Chicago area sought our assistance after learning that their previous provider would no longer service their legacy T1s and POTS lines. The CCS team noted that their <a href=\"https:\/\/www.convergedsystems.com\/avaya_ip_office.html\" target=\"_blank\" rel=\"noopener\">Avaya IP Office<\/a> system was out-of-date and didn\u2019t have a PC running. In addition to selling a new PRI and POTS line conversion to the company, we also recommended an upgrade to the latest IP Office release and the purchase of a new PC to help the client achieve peak performance.<\/p>\n<h2>Avaya News<\/h2>\n<p>Since we published last month\u2019s Avaya news blog, the supplier has issued the following press releases.<br \/>\n<strong><br \/>\n1. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210809\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Reports Third Quarter Fiscal 2021 Financial Results<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>The leading enterprise communication solution supplier reported a 2 percent year-over-year increase in total revenue to $732 million.<\/p>\n<p><strong>2. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210715\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>For the third year in a row, <a href=\"https:\/\/www.convergedsystems.com\/avaya-onecloud-contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\">Avaya OneCloud Contact Center as a Service (CCaaS)<\/a> earned the supplier a spot as a Leader in The Aragon Research Globe for Intelligent Contact Centers (ICC).<\/p>\n<p><strong>3. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210729\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya\u2019s Hope Dav\u00f3 Honored as a 2021 CRN Rising Female Star For Shaping The Future of The IT Channel<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>Avaya National Partner Manager Hope Dav\u00f3 has earned recognition from CRN, a brand of The Channel Company, on its list of Rising Female Stars.<\/p>\n<p><strong>4. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210802\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Double Gold for Avaya \u2013 Named a Winner in Two Categories for 2021 UC Today Awards<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>Avaya received two UC Today 2021 Awards: Best Use of AI for their Avaya Spaces workstream collaboration solution and Best CPaaS Solution for <a href=\"https:\/\/www.convergedsystems.com\/avaya-onecloud-communications-platform-as-a-service.html\" target=\"_blank\" rel=\"noopener\">Avaya OneCloud Communications Platform as a Service (CPaaS)<\/a>.<\/p>\n<p><strong>5. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210805\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Earns Metrigy MetriStar Top Provider and Customer Sentiment Awards for Avaya OneCloud\u2122 UCaaS and CCaaS Solutions<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>Metrigy has recognized Avaya with two awards: MetriStar Top Customer Sentiment for <a href=\"https:\/\/www.convergedsystems.com\/avaya-onecloud-unified-communications-as-a-service.html\" target=\"_blank\" rel=\"noopener\">Avaya Unified Communications as a Service (UCaaS)<\/a> and MetriStar Top Provider award for Workforce Optimization (WFO) Platform for Avaya Workforce Engagement, part of the Avaya OneCloud CCaaS portfolio.<\/p>\n<p><strong>6. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-210809a\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\"><strong>Avaya Acquires Contact Center Developer CTIntegrations, Further Strengthening the Avaya OneCloud Platform<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>The acquisition of CTIntegrations \u2013 the company that provides CT Suite \u2013 will bring new expertise and capabilities to <a href=\"https:\/\/www.convergedsystems.com\/avaya-onecloud.html\" target=\"_blank\" rel=\"noopener\">Avaya OneCloud<\/a>. <strong><br \/>\n<\/strong><br \/>\nThe CCS team is available to assist you if you\u2019d like to learn more about Avaya\u2019s enterprise communication solutions. As an established Avaya partner, we can provide <a href=\"https:\/\/www.convergedsystems.com\/avaya_system_installation.html\" target=\"_blank\" rel=\"noopener\">installation<\/a>, <a href=\"https:\/\/www.convergedsystems.com\/phone_system_maintenance.html\" target=\"_blank\" rel=\"noopener\">maintenance<\/a> and <a href=\"https:\/\/www.convergedsystems.com\/customer_support.html\" target=\"_blank\" rel=\"noopener\">support services<\/a> that meet your organization\u2019s unique needs. On top of that, we can extend the latest promotions and deals to Avaya clients. For details, get in touch with us today by calling 877-598-3999 or emailing <a href=\"mailto:sales@convergedsystems.com\" target=\"_blank\" rel=\"noopener\">sales@convergedsystems.com<\/a>.<\/p>\n<a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-facebook nolightbox external\" data-provider=\"facebook\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Facebook\" href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1610&#038;t=Avaya%20News%20August%202021%3A%20CCS%20Team%20Upgrades%20IP%20Office%20for%20a%20Chicago%20Real%20Estate%20Firm&#038;s=100&#038;p&#091;url&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1610&#038;p&#091;images&#093;&#091;0&#093;=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-content%2Fuploads%2F2016%2F12%2FAvaya-Logo-300x123.png&#038;p&#091;title&#093;=Avaya%20News%20August%202021%3A%20CCS%20Team%20Upgrades%20IP%20Office%20for%20a%20Chicago%20Real%20Estate%20Firm\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"Facebook\" title=\"Share on Facebook\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/facebook.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-twitter nolightbox external\" data-provider=\"twitter\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1610&#038;text=Hey%20check%20this%20out\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px;margin-right:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"twitter\" title=\"Share on Twitter\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/twitter.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-linkedin nolightbox external\" data-provider=\"linkedin\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Linkedin\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1610&#038;title=Avaya%20News%20August%202021%3A%20CCS%20Team%20Upgrades%20IP%20Office%20for%20a%20Chicago%20Real%20Estate%20Firm\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"linkedin\" title=\"Share on Linkedin\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/linkedin.png\" \/><\/a>","protected":false},"excerpt":{"rendered":"<p>In Avaya news for August 2021, the Converged Communication Systems (CCS) team assisted a Chicago real estate brokerage firm with an out-of-date IP Office system. Additionally, Avaya released financial results for the third quarter of the 2021 fiscal year. Keep reading for other Avaya-related stories and updates. CCS and Avaya Monthly Win: Upgrading IP Office&#8230; <a class=\"moretag\" href=\"https:\/\/www.convergedsystems.com\/blog\/avaya-news-august-2021-ccs-team-upgrades-ip-office-for-a-chicago-real-estate-firm\/\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-1610","post","type-post","status-publish","format-standard","hentry","category-technology-news-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avaya News: CCS Team Upgrades IP Office for Chicago Real Estate Firm<\/title>\n<meta name=\"description\" content=\"In Avaya news for August 2021, the CCS team helped a Chicago real estate brokerage firm upgrade to the latest version of Avaya IP Office.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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