{"id":1565,"date":"2020-09-22T07:45:25","date_gmt":"2020-09-22T12:45:25","guid":{"rendered":"https:\/\/www.convergedsystems.com\/blog\/?p=1565"},"modified":"2020-09-18T16:56:38","modified_gmt":"2020-09-18T21:56:38","slug":"avaya-news-september-2020-how-ccs-helped-a-chicago-investment-firm-with-an-avaya-virtual-server-edition-solution","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/avaya-news-september-2020-how-ccs-helped-a-chicago-investment-firm-with-an-avaya-virtual-server-edition-solution\/","title":{"rendered":"Avaya News September 2020: How CCS Helped a Chicago Investment Firm With an Avaya Virtual Server Edition Solution"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-1305\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png\" alt=\"Avaya logo.\" width=\"300\" height=\"123\" srcset=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-300x123.png 300w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo-768x316.png 768w, https:\/\/www.convergedsystems.com\/blog\/wp-content\/uploads\/2016\/12\/Avaya-Logo.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><br \/>\nIn this month\u2019s Avaya news and updates, we\u2019ve added some new case studies to our site demonstrating how the Converged Communication Systems (CCS) team can help businesses get the most out of Avaya solutions. Additionally, the telecom solution supplier has posted some notable news items since our last blog entry. Please read on for details.<\/p>\n<h2>CCS Case Studies: Driving Productivity and Resiliency With Leading Telecom Solutions<\/h2>\n<p>Our team of telecom experts is committed to empowering our clients and helping them achieve their business objectives with advanced communications solutions. We\u2019ve recently added a couple of case studies illustrating the benefits of our support and services. Here\u2019s what\u2019s new on the case studies section of our site this month:<\/p>\n<p>1. <a href=\"https:\/\/www.convergedsystems.com\/avaya-virtual-server-edition-case-study.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Assisting an Investment Firm by Implementing an Avaya Virtual Server Edition Solution<\/strong><\/a><strong><br \/>\n<\/strong>Read this case study to learn how we helped a Chicago-based investment firm add a new site to their Avaya system and establish a disaster recovery plan between the two locations. Find out about the advantages of leveraging Avaya solutions such as one-X Communicator, Session Border Controller and Virtual Server Edition.<\/p>\n<p><strong>2. <\/strong><a href=\"https:\/\/www.convergedsystems.com\/cloud-contact-center-case-study.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Enhancing the Customer Experience (CX) with a Cloud Contact Center Solution<\/strong><\/a><strong><br \/>\n<\/strong>In this case study, we explore how the CCS team assisted a client in identifying and implementing a true omnichannel cloud contact center solution that integrated with their legacy Avaya system. Learn how the new contact center platform drives better customer service and productivity with in-depth analytics, remote work capabilities and more.<\/p>\n<h2>Avaya News<\/h2>\n<p>Since the publication of our last Avaya news blog entry, this leading enterprise communications solution supplier has posted several notable news items, including the following:<\/p>\n<p><strong>1.\u00a0 \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-200910\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"external external_icon\"><strong>Avaya Named 2020 STAR Award Winner for Innovation, Leadership and Excellence by the Technology &amp; Services Industry Association<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>The supplier received one of the highest honors in the technology and services industry for Innovation in Migration to Selling Subscription Offers via Avaya OneCloud Subscription.<\/p>\n<p><strong>2. \u201c<\/strong><a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-200824\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"external external_icon\"><strong>Avaya OneCloud\u2122 CCaaS Earns 2020 Contact Center Technology Award<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>This accolade highlights how the OneCloud CCaaS platform drives exceptional customer experiences with advanced workforce and customer engagement capabilities.<\/p>\n<p><strong>3. <\/strong>\u00a0\u201c<a href=\"https:\/\/www.avaya.com\/en\/about-avaya\/newsroom\/pr-us-200827\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"external external_icon\"><strong>Avaya Providing Emergency Communications and Notification Resources To Aid Customers Impacted By Hurricane Laura<\/strong><\/a><strong>\u201d<br \/>\n<\/strong>The supplier has extended special offers to customers affected by Hurricane Laura, including a free 60-day Avaya Spaces trial and complimentary 90-day remote access licenses for Avaya Unified Communications and Contact Center solutions. <strong><br \/>\n<\/strong><br \/>\nFor more information on how CCS and Avaya can empower your business with industry-leading solutions, support and services, feel free to reach out to our team of telecom experts by calling 877-598-3999 or emailing <a href=\"mailto:sales@convergedsystems.com\" target=\"_blank\" rel=\"noopener noreferrer\">sales@convergedsystems.com<\/a>.<\/p>\n<a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-facebook nolightbox external\" data-provider=\"facebook\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Facebook\" 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inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/twitter.png\" \/><\/a><a class=\"synved-social-button synved-social-button-share synved-social-size-32 synved-social-resolution-single synved-social-provider-linkedin nolightbox external\" data-provider=\"linkedin\" target=\"_blank\" rel=\"nofollow\" title=\"Share on Linkedin\" href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.convergedsystems.com%2Fblog%2Fwp-json%2Fwp%2Fv2%2Fposts%2F1565&#038;title=Avaya%20News%20September%202020%3A%20How%20CCS%20Helped%20a%20Chicago%20Investment%20Firm%20With%20an%20Avaya%20Virtual%20Server%20Edition%20Solution\" style=\"font-size: 0px;width:32px;height:32px;margin:0;margin-bottom:5px\"><img loading=\"lazy\" decoding=\"async\" alt=\"linkedin\" title=\"Share on Linkedin\" class=\"synved-share-image synved-social-image synved-social-image-share\" width=\"32\" height=\"32\" style=\"display: inline;width:32px;height:32px;margin: 0;padding: 0;border: none;box-shadow: none\" src=\"https:\/\/www.convergedsystems.com\/blog\/wp-content\/plugins\/social-media-feather\/synved-social\/image\/social\/regular\/64x64\/linkedin.png\" \/><\/a>","protected":false},"excerpt":{"rendered":"<p>In this month\u2019s Avaya news and updates, we\u2019ve added some new case studies to our site demonstrating how the Converged Communication Systems (CCS) team can help businesses get the most out of Avaya solutions. Additionally, the telecom solution supplier has posted some notable news items since our last blog entry. Please read on for details&#8230;. <a class=\"moretag\" href=\"https:\/\/www.convergedsystems.com\/blog\/avaya-news-september-2020-how-ccs-helped-a-chicago-investment-firm-with-an-avaya-virtual-server-edition-solution\/\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-1565","post","type-post","status-publish","format-standard","hentry","category-technology-news-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avaya News September 2020 From Converged Communication Systems<\/title>\n<meta name=\"description\" content=\"In this month\u2019s Avaya news, we cover new case studies that illustrate the benefits of Avaya support and solutions, in addition to updates from the supplier.\" \/>\n<meta name=\"robots\" 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