{"id":1550,"date":"2020-06-22T11:37:46","date_gmt":"2020-06-22T16:37:46","guid":{"rendered":"https:\/\/www.convergedsystems.com\/blog\/?p=1550"},"modified":"2020-06-22T11:37:46","modified_gmt":"2020-06-22T16:37:46","slug":"avaya-news-june-2020-how-the-ccs-team-helped-5-clients-improve-communications-with-avaya-solutions","status":"publish","type":"post","link":"https:\/\/www.convergedsystems.com\/blog\/avaya-news-june-2020-how-the-ccs-team-helped-5-clients-improve-communications-with-avaya-solutions\/","title":{"rendered":"Avaya News June 2020: How the CCS Team Helped 5 Clients Improve Communications With Avaya Solutions"},"content":{"rendered":"

 <\/p>\n

\"Avaya<\/a><\/p>\n

In the months since the World Health Organization (WHO) declared the pandemic a global public health emergency<\/a>, many business leaders have instructed their employees to work from home to prevent the spread of coronavirus disease 2019 (COVID-19). At the same time, companies have experienced an increase in customer inquiries, as people seek information about new operating procedures and look to cancel previously made appointments and plans.<\/p>\n

Avaya \u2013 a trusted partner of Converged Communication Systems (CCS) \u2013 has taken steps to help organizations grappling with these challenges and adjusting to the new normal. The well-known enterprise communication solution supplier has established a response team<\/a> and issued special offers for businesses that need advanced remote work capabilities. For more details on these offerings, please refer to our previous blog entry, \u201cHow Avaya Solutions Can Help Keep Your Team Safe and Connected During the COVID-19 Crisis<\/a>.\u201d<\/p>\n

The following client stories illustrate how our team can enhance business communication capabilities and set you up for long-term success with Avaya solutions:<\/p>\n

1. Remote work solutions for a financial services provider.<\/h2>\n

An established Avaya client recently needed to ensure their employees could effectively work from home during the pandemic. We deployed VPN phones and softphone applications to keep their team connected while working remote.<\/p>\n

2. Callback capabilities for an electronics store.<\/h2>\n

This client was dealing with an influx of calls, since they closed their retail floor because of COVID-19. CCS implemented an Avaya enterprise integrated solution that allows for queued callbacks. Customers now have a callback option, and the solution has proved very successful for the client.<\/p>\n

3. An upgrade for an auto dealership.<\/h2>\n

We\u2019ve been the client\u2019s go-to Avaya partner for more than a decade. Most recently, we upgraded their previous Avaya IP Office solution to the latest software release with new hardware and a call reporting solution.<\/p>\n

4. Support for a configurable components manufacturing company.<\/h2>\n

CCS has served as the client\u2019s Avaya support partner for more than three years. They had an unsupported Avaya IP Office software release across all their sites. We migrated the licensing and got them up to date on the software side.<\/p>\n

5. An upgraded Avaya solution for a medical product supplier.<\/h2>\n

The client hadn\u2019t upgraded their system since 2014 and, due to COVID-19, they were relying on Avaya One X to enable remote work capabilities. We upgraded their Avaya system to the current software release and added 40 phones. Additionally, because the company was leveraging a CCR product Avaya had discontinued, we replaced it with a Xima solution.
\n
\n<\/strong>If you\u2019d like to learn more about what CCS and Avaya can do for your business, our team would be happy to help you evaluate your options. Connect with us today by calling 877-598-3999 or emailing sales@convergedsystems.com<\/a>.<\/p>\n\"Facebook\"<\/a>\"twitter\"<\/a>\"linkedin\"<\/a>","protected":false},"excerpt":{"rendered":"

  In the months since the World Health Organization (WHO) declared the pandemic a global public health emergency, many business leaders have instructed their employees to work from home to prevent the spread of coronavirus disease 2019 (COVID-19). At the same time, companies have experienced an increase in customer inquiries, as people seek information about… Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-1550","post","type-post","status-publish","format-standard","hentry","category-technology-news-2"],"yoast_head":"\nAvaya News June 2020 From Converged Communication Systems<\/title>\n<meta name=\"description\" content=\"Converged Communication Systems (CCS) has helped many clients improve their communication capabilities with solutions from Avaya, our trusted partner.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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