Customer Engagement OnAvaya - Google Cloud Platform

In order to stand out from the competition, it's crucial for small and midsize businesses to provide the best possible customer service and communicate as efficiently as possible. Companies can enhance their ability to connect effectively with customers with the Customer Engagement OnAvaya - Google Cloud Platform - a new, innovative cloud-based contact center solution. Your contact center agents can become more productive with just headsets or Avaya IP phones, Chromebooks/Google Chrome devices, an Internet connection, and the OnAvaya platform (available for download from the Chrome Web Store).

The OnAvaya Platform - which can support up to 250 agents - is easy-to-use and gives customer service representatives and supervisors access to all Avaya contact center functions without the need for any additional servers or on-site infrastructure. OnAvaya offers the following features and benefits for your business:

• Cost effectiveness. OnAvaya allows you to gain access to Avaya contact center features for a monthly subscription rate, which results in a relatively low total cost of ownership. In addition, not only do OnAvaya users pay on a month-by-month basis, but they also only pay for the number of people who use the solution that month.
• Enhanced customer service and engagement. The OnAvaya platform combines capabilities from leaders in cloud-based applications (Google) and contact centers (Avaya) to give you all of the tools you need to deliver the best possible customer service. OnAvaya includes Avaya IP Office features such as skills-based routing and self-service interactive voice response to improve efficiency and optimize the customer's experience.
• Team engagement. The OnAvaya platform doesn't just improve your ability to connect with customers. It also boosts team engagement with features such as Web, audio, and video conferencing - in addition to office, remote, and field mobility, among other capabilities.
• Historical reports. This OnAvaya feature allows your agents to make and take calls directly from Chromebooks without the need for any additional phones - which allows your company to cut costs.
• Integrated WebRTC. This OnAvaya feature allows your agents to make and take calls directly from Chromebooks without the need for any additional phones - which allows your company to cut costs.
• Skills-based routing. The OnAvaya platform ensures all customers get directed to the agent who is the most qualified to answer their questions or handle their issues, based on experience and skill set.
• Interactive Voice Response. The IVR feature for self-service and call routing allows your contact center to more efficiently and effectively serve customers.
• Outbound campaigns. Boost your revenue and increase productivity with the OnAvaya solution's outbound voice campaign capabilities.
• Real-time monitoring. Get real-time information about performance that allows you to quickly make adjustments to optimize business operations.
• Call recording. Implementing this cloud-based platform means that every contact center supervisor and agent has the ability to record calls. This feature can prove useful for training purposes and conflict resolution.

Overall, Customer Engagement OnAvaya software powered by Google Cloud gives SMBs the tools they need to increase efficiency, boost revenue, and provide top-notch customer service. To learn more about how this solution can benefit your business, contact us today by emailing sales@convergedsystems.com or calling (877) 598-3999.