Avaya Release with FOX World Travel

Avaya
Communication IP Office: Making
Travel & Communication
Easy ( Authorized
for release August 1, 2005)
August 1, 2005
Converged Communication Systems
1619 Jenks Street, Suite 200
Evanston, IL. 60201
We would like to send out a warm thank you to
the team at Converged Communication Systems for all their efforts,
responsiveness, and insight with our telecommunication infrastructure.
The Avaya IP Office telephone system has allowed us to better use
our overall resources. Converged
Communication Systems provides superior account management from sales
to service that has allowed us to leverage our investment and customize
the IP Office to better suit our needs.
We just completed our second
Avaya IP Office installation and are planning to migrate our other
locations to the VOIP infrastructure in the near future. Fox
World Travel is the 14th largest travel agency in the United States
with continued growth. Our offices
are located in over 16 cities with a business focus on both the vacation
and business traveler. We think it is critical to provide the
best customer experience over the phone – and Converged Communication
Systems helped us provide that.
Converged Communication Systems recommendation
with traditional and IP technology allowed us to leverage our multiple
location presence. We
use a mix of standard remote call forward and IP technology to allow
calls to flow between sites depending on the availability of our
agents. Some of our locations get considerably more busy than
others and CCS helped us to create a plan on how we can leverage
our workforce to monitor other location call traffic and enable themselves
to take calls from other sites if need be. Also, the built-in
conference bridge allows us to better manage our people and keep
our management team more up to speed on our business.
We are excited about the opportunity to work
with the team at Converged Communication System. They kept
the quality component high on their priority list and had an unwavering
dedication to completing the project on time. We have only
one opportunity to make a first impression on a client this is
our “ Moment of Truth”. The
successful implementation of the system has allowed us to make a
great first impression on our clients.
Sincerely,
Julie Durham
Director of Operations – Southern Region
- Wisconsin
Fox World
Travel
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