Avaya Communication and the CSS Support Centers Focus

Avaya investment protection
Avaya Merlin Migration Plan
Avaya Definity Migration Plan

Investment Protection for all Customers with Simple Migration Plans

The CCS Support Group is here to help design, plan, implement and service your telecommunication infrastructure.  Contact our support center to recast or sign a new or extend your Avaya Global Service maintenance contract.  The CCS Support Group also provides nationwide Avaya maintenance coverage with our in-house support professionals for enhanced coverage.  Some benefits that the CCS Support Group offers include: 

(a) promotional maintenance offers,
(b) bundled programming minute packages,
(c) extended business hour coverage,
(d) discounted T&M emergency labor rates,
(e) 24/7 around-the-clock Avaya maintenance coverage,
(f) weekend packages,
(g) guaranteed 4 hour response time to mission critical applications typically resolved within 30 minutes,
(h) access to CCS Support Tech Tips,
(i) access to CCS Support Group voice and data center,
(j) access to CCS migration plans and more. 

We, at CCS, firmly believe your organization should upgrade / migration when your business is ready to and not when the manufacturer puts end of support or end of life notices.  Because of this, the CCS Support Group maintenance voice and data equipment that has been on the market for over 10 years whereas many manufacturers look to support you for 3 years.  Our principle is to continue building the relationship and when the time comes we can help you migrate on your own timeframe and not the life of the equipment.

Here are some common migration paths we typically assist customers with.  Making the transition as seamless as possible for end users while keeping investment protection in mind.

Avaya Merlin Migration Plan

For small business to mid-market Avaya Merlin customers typically using Merlin Magix 4400 Series digital phones (Avaya 4406, Avaya 4412, Avaya 4424, & Avaya 4450 DSS).  The Merlin Legend and Merlin Magix solution supported up to 80 trunks by 200-400 endpoints.  The Merlin Legend and Merlin Magix solutions came to its end of life with the last release of the Avaya Merlin Magix in the early 2000’s with Merlin Magix R4.0.  The CCS Support group still maintains, services, and sells maintenance parts for all current Merlin customers.   

The Avaya IP Office allows Merlin Magix customers with 4400 series digital sets to migrate the telephone sets with minimal end user changes.  The Avaya IP Office voicemail interface is identical and with the easy to program IP Office system it allows IP Office programmers to re-create features and access codes Merlin customers are use to making the transition even more smooth.  Contact the CCS Sales and Support Group to help 847-424-1500. 

For large business Avaya Merlin customers that need to tie into a centralized location:

The Avaya enterprise class solutions is a perfect fit for multiple site organizations that need robust and complex telecom requirements. The Avaya Communication Manager has smaller solutions that fit these needs including G150, G250, G350, G450, and G650, which is generally tied into a G700 or traditional cabinet.

Avaya Definity Migration Plan

For small business to mid-market Avaya Definity customers typically using Avaya Definity CSI, Avaya Definity Prologix or locations with under 300 Avaya 6400 series users can migrate seamlessly to the Avaya IP Office (Avaya IP400 or Avaya IP500) family of products.  Avaya IP Office has support Definity 6400 series sets for R1.0, R2.0, and R3.0 to make for a smooth migration.  The Avaya IP Office also includes 99% of Definity basic features and has additional free enhancements like (a) estimated wait time queue, (b) number of calls in queue, (c) call accounting excel output, (d) call recording, (e) voicemail to email, (f) identical Audix prompts for making simple voicemail migration, (g) built in 64-party conf bridge, (h) free client application for easy dials and management and more.  Another benefit for these customers is that back when they originally purchased their small-medium sized Definity, Avaya did not have a robust mid-market solution.  Thus, the Avaya IP Office is truly a mid-market product with robust features without an enterprise price tag.

For mid-market, large enterprise, and complex environment Avaya Definity customers have the ability to reuse the majority of the existing sets, TN circuit packs, and cabinets.  Contact our CCS sales department for a Definity migration quote at 847-424-1500. 

For small business typically up to 40 phones MAX, the Avaya Partner system is the way to go.

Partner customers have several migration options.

• Looking for VoIP technology?  The Avaya Quick Edition and Avaya IP Office solutions allow for a mix of traditional and IP technology with PC admin tool.  In either scenario, customers will have to forklift their call processor boxes and phones.  However, we have buy back promotions making the transition as easy as possible.  The feature functionality however is smooth because end users will share common features across phone systems like traditional voicemail prompts and they will have the same important fixed feature buttons on their phone lowering the end user curve.

• Looking for newer feature released in the Partner ACS® R7.0:  Customers can reuse the majority of their equipment and replace the processor.  This refreshes the programming and provides the newest features on the Partner line that is available.

• Looking for newer phones: Customers can keep older MLS style and Partner Eurostyle Series I phones on their new Partner ACS R7.0.  Replace them all or one at a time.

• Looking for some better features and you can’t part with your Partner Eurostyle Series I sets:  The Avaya Merlin Magix solution allows customers who are typically larger Partner customers to re-use phone sets.  Keep in mind this is an option however there are some feature limitations, contact your CCS Account rep.

• Voicemail enhancements needed:  Check with your CCS Avaya Partner sales rep to review potential Partner voicemail options.  We have internal voice messaging cards, internal voice messaging modules and external voicemail options for more robust features.

Avaya Partner parts, Avaya Partner sales, Avaya Partner equipment, Avaya Partner service, Avaya Partner programming, Avaya Partner upgrades, Avaya Partner maintenance, and more:  The CCS Support group SMB Expert department can assist with any Avaya Partner need.

For more information on Avaya Partner ACS or small business telephone system products and services contact us at 847-424-1500 to assist with your nationwide voice and data needs.

Contact sales@convergedsystems.com to review your current infrastructure.