Avaya ACE Award

Avaya Certified Expert Awarded To CCS Support Group
Why is this Certification important?
Converged Communication Systems

Authorized for release in 2008

ACE®: Avaya Certified Expert Awarded To CCS Support Group, Top Technical Honors Achieved

Converged Communication Systems, LLC, has achieved the highest level technical certification allowed in the Avaya Communication world.  The ACE® or Avaya Certified Expert logo shows a higher level of dedications and expertise to the Avaya product line regarding knowledge, service, and support.  CCS went through a rigorous certification process going through including ACA® (Avaya Certified Associates) and ACS® (Avaya Certified Specialist) certification and lab exams. 

Why is this important?

When selecting a partner to work with this shows CCS has proven professionals onstaff working on your behalf who know the products.  Avaya Engineers (Tier III and Tier IV) are required to have similar certifications before taking a position with Avaya Communications.  Make sure you are working with an ACE® certified partner.

Avaya Certified Associate Criteria
Avaya Certified Specialist Criteria
Avaya Certified Expert Criteria

ACA® : Avaya Certified Associate Criteria:

Software Specialist:  Has specialized technical knowledge and skills needed to support converged networks.  Troubleshooting, maintaining, analyzing networks and applications software, and administrative configuration of the switch.

Technician/Tier II:  Qualified to implement and maintain a non-complex LAN and switch installation.  Duties may include preventative maintenance and assistance with hardware and software problems.

ACS® : Avaya Certified Specialist Criteria:

Professional Services & System Application Specialists:  Work to create a customized implementation that will match technology to your business objectives.  We are proficient to design, administer, implement, and maintain your voice and data solution.

SO/GSO/Tier III, Sr. System Engineer, Global System Implementer:  Also referred to as proficient and membership in Avaya TSO or Avaya Technical Services organization, Avaya GSO or Avaya Global Services organization.  CCS is proficient in troubleshooting implementations and performance testing, working with and understanding large converged networks and applications, help with strategies to integrate new technologies to existing customer networks, and assessing existing and infrastructure to maximize performance.

ACE® : Avaya Certified Expert Criteria:

R&D Professionals & Tier IV:  Our achievement in the Avaya Certified Expert or ACE® has allowed us to be considered one of the few technical experts globally.  Our certifications show excellence in assisting with Beta testing, developing source codes, developing hardware and software as well as system verification.