Voice & Data Converged Technologies
Converged Communication Systems (CCS) is a single-source provider
of leading-edge telecommunications solutions and support services for businesses
ranging from 5 to 10,000+ employees per location.
 About
Converged Communication Systems, LLC
Our solutions range from the Avaya SMB solutions (One-X, IP Office,
Partner and Merlin) to the full array of the Avaya ECG Solutions (S8100, S8300,
S8500, S8700 and other SXXX Series, Media Servers & Media Gateways, Definity,
Communication Manager, etc).
CCS is an Avaya Silver Business Partner and an Avaya SMB EXPERT
Partner. We are fully certified SMB and ECG partner and leverage our
own resources as well as Avaya Global Services for worldwide coverage.
Our areas of expertise include:
- Multi-location VOIP networking, IP telephony, and IP home
works
- Converged voice and data solutions
- Call centers / CRM
- Wireless solutions
- Unified Communication and Unified Message
- MPLS, T3, T1, etc carrier services through multiple partners
of CCS
- Nationwide installation and support services
- Complete “in-house” direct CCS support and maintenance
options
CCS was founded in March 2003 and the partners of the firm have
extensive tenure and training dating back to the Lucent Days well over a decade
ago. Our goal to implement new solutions with minimal downtime and disruption
to our customer’s businesses becomes a reality by our pre-implementation
processes, attention to detail, and exceptional first day of business training
and support. Our high customer retention and progressive growth are results
of our continued commitment to providing and implementing cutting edge solutions
and by directly supporting customers for the long term.
Avaya
Communications & Converged Communication Systems
Focusing on industry leading Avaya Communication
solutions,
Converged Communication Systems, provides complete telecommunication solutions
to meet up to your simple or complex business needs. We specialize in a full
range of solutions including traditional, IP, and hybrid telephone systems
as well as SIP solutions, unified messaging and fax solutions. In addition,
our expertise allows multi-location and remote/home workers to operate more
efficiently via VoIP/SIP. Our goals are to provide the best in service
and support as well as to anticipate the needs and challenges of our customers,
which allows our solutions to result in the highest positive impact to your
business. Our team of professionals will help design, implement, and
maintain the solution of choice that best meets your business needs. We offer
nationwide CCS in-house maintenance and support plans and fully managed support
solutions. We have achieved a 99% customer retention rate by providing
expert support at quick response times that your business can depend on. Avaya
Communication has a presence in over 90% of FORTUNE 500® companies and
continues to be the market leader in innovates voice and converged technologies. Converged
Communication Systems is in the top 2% of Avaya Partners in the nation and
has certified professionals on staff with the highest level of Avaya technical
certification available.
Contact sales@convergedsystems.com to
review your current infrastructure.
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