About Converged Communication Systems, LLC

Converged Communication Systems (CCS) provides best-in-class IP Telephony / Unified Communications solutions, and delivers pro-active support services for businesses of all sizes nationwide.

Focusing on industry leading solutions, Converged Communication Systems provides complete telecommunication solutions to meet your simple or complex business needs. We specialize in a full range of solutions including traditional, IP, hybrid, and hosted telephone systems as well as UC, SIP, unified messaging and fax solutions. In addition, our expertise allows multi-location and remote/home workers to operate more effectively via VoIP / SIP.

Our areas of expertise include:

• Unified Communications (UC) and Unified Messaging (UM)
• Collaboration/Videoconferencing
• Multi-location VOIP networking, IP telephony, and IP home works
• Hosted PBX Solutions
• SIP Solutions
• Mobility
• Converged voice and data solutions
• Call centers / CRM
• Wireless solutions
• MPLS, T3, T1, etc carrier services through multiple partners of CCS
• Nationwide installation and support services
• CCS maintenance plans with guaranteed SLA's nationwide

Implementation, Support and Maintenance

Implementation
Converged Communication Systems' goal to implement new solutions with minimal downtime and disruption to our customer's businesses becomes a reality by our pre-implementation processes, attention to detail, and exceptional first day of business training and support. From basic wiring and general tech services to complex applications and solutions, CCS provides professional services anywhere in the US.

Support and Maintenance
We offer nationwide CCS in-house maintenance and support plans and fully managed support solutions. We have invested in 2 state-of-the-art operations centers (redundant NOC's) and in expert staff which guarantees that your calls will always be answered live with a knowledgeable engineer, and our 4-hour on-site response times will always be met. Our high customer retention and progressive growth are results of our continued commitment to providing and implementing cutting edge solutions and by directly supporting our customers for the long term.

Best-in-class Solutions

Our sales philosophy is to provide the best solutions for each our customers' unique needs.We believe in a neutral and consultative approach with choice, as opposed to selling a single brand. Each brand we are partnered with has many strengths that are different from each other and we are experts at delivering clear value of the solutions we propose. By partnering with multiple industry-leading solutions, we are our customers' advocates. Converged Communication Systems is partnered with leading manufacturers which include:

Avaya

• Enterprise solutions / ECG Solutions (Avaya Aura, Avaya VENA, Avaya Flare, Avaya Communication Manager, Avaya Data solutions, Avaya Definity, S8100, S8300, S8500, S8700, S8800 and other SXXX Series, Avaya Media Servers, Avaya Session Manager, Avaya Media Gateways, etc.)
• SMB solutions (Avaya IP Office, Avaya One-X, Avaya Merlin Magix, Avaya Merlin Legend, Avaya Partner)

Shoretel

• IP phone systems (Shoretel Call Manager, ShoreWare Call manager, 565g, 560g, 265, 230g)
• User applications (Microsoft and Sales force integrations, RoamAnywhere Client, Communicator)

Cisco

• Voice solutions (Call Manager, Call Manager Express, UC500)
• Data solutions (Catalyst 4500, 3750, 3750-E, 3560-E, 2811, 3800 series, etc)

Nortel

• Nortel BCM 450, Nortel Option 11, Nortel Option 61, Nortel Option 81, Nortel BCM 200, Nortel BCM 400
• Nortel phone system support and Nortel maintenance plans

Hosted PBX

• Smoothstone, Broadvox, S-Net, Cbeyond, M5/Geckotech

LifeSize

• HD Video conferencing (Lifesize video center, Lifesize Room, Lifesize Team, Lifesize Conference, Lifesize passport, Lifesize express, etc)

Polycom

• Audio and video conferencing (full-range of SoundPoint series, SpectraLink series, VVX 1500, HDX 8000, HDX 7000, SoundStation 2, CX3000, etc)

Contact sales@convergedsystems.com for more information.